Refund policy

The cancellation, refund, and postponement processes for the atelier, workshop, experience, or periodic event participation/reservation registrations you have created are carried out in accordance with Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, based on the following rules:

1. SCOPE OF THE RIGHT OF WITHDRAWAL (LEGAL INFORMATION)

Pursuant to Article 15/1-g of the Regulation on Distance Contracts; the consumer does not have the legal right of withdrawal (the right of unconditional return) in event or workshop contracts regarding entertainment, recreation, and leisure time activities that must be held on a specific date. By completing the participation registration, the customer accepts and declares in advance that there is no legal right of withdrawal or right of return without cause in this service.

2. CANCELLATION AND REFUND CONDITIONS

  • Dynamic Cancellation Conditions: Cancellation and refund conditions may vary depending on the registered workshop or experience and the conditions determined by Atolira. Valid registration cancellation and refund conditions are explicitly notified to the customer on the relevant event page prior to registration.

  • Creating a Request via the Support Channel: Participants cannot directly cancel their participation registrations via the automation system. Customers wishing to submit a registration cancellation request must make a written request via Atolira support channels (e-mail or support form) within the framework of the time and conditions specified for the relevant event. Timestamp Rule: In determining whether the cancellation request is made within the announced period, the system date and time (timestamp) when the request reaches Atolira support channels is taken as the conclusive basis.

  • Evaluation and Refund Process: If the request complies with the valid registration cancellation conditions, the participation registration is canceled by Atolira, and if a right to a refund has arisen, the refund process is initiated via the relevant payment method.

  • Final Registrations (Non-Refundable) and Expired Requests: For events specified as "Final Registration / Non-Refundable" and registration restrictions where the announced cancellation period has expired, no fee refund, registration postponement, or exchange is made (statutory rights arising from current legislation are reserved).

3. CANCELLATION CASES DUE TO PUBLIC ORDER, VIOLATION OF RULES, AND PARTICIPATION CRITERIA (NON-REFUNDABLE SITUATIONS)

 In the following cases, participants will not be allowed to enter the event area, will be removed from the area, and no fee refund, open ticket, or date change will be made to them under any circumstances:

  • The participant exhibiting aggressive or hostile behaviors that disrupt general peace during or before the event, failing to comply with the instructor's instructions, and obstructing the event order.

  • Arriving at the event area under the influence of drugs, stimulants, or alcohol at a level that disrupts general peace/security, or unauthorized substance use (Events where alcohol presentation/consumption in their content or venue is permitted by Atolira due to a special concept or included in the scope of participation registration are an exception to this restriction; however, even in such events, participants who disrupt general peace, event order, or security due to excessive alcohol consumption are removed from the area and no right to refund arises).

  • The information declared during registration (age, physical condition, etc.) being unreal, or determining in the field that the "Who Can Participate" criteria (necessary competency, preliminary preparation, etc.) on the event page are not met.

  • Acting in violation of event rules, area security instructions, and unauthorized recording prohibitions in a way that violates copyright/intellectual property rights.

4. REFUND PROCESS AND REFLECTION PERIODS

 For approved registration cancellation and refund requests, the amount is immediately notified to the contracted licensed payment institution and virtual POS system by Atolira, and the refund process is initiated. The reflection of the refunded amount to the card may take 7-14 business days, depending on the transaction processes of the banks.

5. CANCELLATION, POSTPONEMENT OF THE EVENT, OR ALTERNATIVE OPTIONS

 In the event that a workshop is canceled or its date is changed by Atolira due to adverse weather conditions, unexpected illness of the instructor, force majeure, or operational obstacles; the entire registration fee paid by the Users is fully refunded to their cards OR, in line with the User's written approval/request, the registration is postponed to a future event, or an equivalent alternative event/workshop participation registration is defined for the User.

6. INVOICING AND REFUND PRACTICE

 Since the registration/service invoice of the canceled event is issued by Atolira, the processes of cancellation, correction of the invoice, or return invoice/expense note regarding approved cancellations and refunds are carried out between Atolira and the Buyer in accordance with the legislation. Atolira is obliged to fully reflect the registration fee refund to the Buyer via the payment institution infrastructure.